Our customer service is available 24/7, you can chat with us on our website, email us at info@oido.us or call us at (917) 843-7731. 

Make sure the tip of the device is clean and clear of wax. A blocked tip can cause you to raise the volume on your device, leading to feedback. 

20 hours on average in normal usage environments.*   

*Battery life could be reduced in high noise environments.

Oido understands that in today's fast moving age, it is difficult to schedule multiple visits with different specialists just to get dispensed and fitted hearing aids. With Oido’s unique technology, patients can fit their own hearing aids and skip the time consuming audiologist visits, saving thousands in the process.

We recommend having a smartphone to take your audiology test and change your device settings. If a smartphone is not available to you we offer the same audiology test via computer. Feel free to contact us, we’d be happy to assist you in finding a way to take your exam.

1 pair of HearingPro hearing aids

1 compact carrying case

1 usb-c charger

1 set of extra tips and cleaning tool

User manual  

Due to COVID-19 we are seeing some delays in items, we will provide you with tracking information and work with you to get your device as soon as possible!

Please call or email customer support for assistance in repairing or replacing your device.

Additional ear care kits will be available for purchase soon.

No, Oido hearing aids are made for low to moderate hearing loss. If you have severe hearing loss please speak to your audiologist about the best hearing aid for you.

No, Oido is not currently accepted by insurance.

At this time Oido hearing aids are not water resistant, so we ask that you be careful about not putting your hearing aids in direct contact with liquids. We have an updated model with IP65 water and dust resistance coming soon.